(ETX Daily Up) – No need to go through town hall to get your official papers. In India, citizens will be able to use WhatsApp. Messaging apps have become so important in the country that the government has decided to use them to offer customized services.

WhatsApp is a staple in India, to the point of being the most popular messaging app in the country with more 487 million users. That’s why Meta keeps improving its app in India by implementing new features and options. The latest is none other than the collaboration with the government to allow citizens to access official documents directly from the application, such as insurance papers or even driver’s licenses.

All you have to do is send a simple “Hi” or “Namaste” message to “9013151515” on WhatsApp to open your account. To set up this service, the government relies on the digital service “DigiLocker” which allows citizens to have access to digital official documents via messages.

Retrieving your important documents is now as easy as chatting with your friends on WhatsApp!

Enjoy #DigiLocker service via #MyGovHelpdesk. Send ‘Hi’ to 9013151515 on WhatsApp to access Insurance Documents, PAN Card, Driver’s License, etc. pic.twitter.com/pbSONLmOE0

— MyGovIndia (@mygovindia) May 23, 2022

The “DigiLocker” service has more than 100 million users and more than 5 billion documents have been published to date, according to Abhishek Singh, CEO of MyGov.

In India, Meta continues to push itself with WhatsApp by offering several services, especially regarding e-commerce. Recently, Meta announced the launch of a cash-back system to collect 11 rupees (or 13 euro cents) if its users send money to three different people in the app. Meta is also able to launch online payment services to 100 million users in the country.

Sabrina Alili