At the same time, EXL Services is recruiting qualified workers with expertise in advanced data, AI and generative AI.
This change would reflect the company's new direction, as evidenced by recent management changes. EXL CEO Rohit Kapoor has been promoted to Chairman of the Board, while two senior executives, Vikas Bhalla and Vivek Jetley, take on expanded roles, including the integration of data and data-driven solutions. AI. According to a company representative, the restructuring involves re-evaluating existing roles and recruiting top talent with expertise in data and AI. The goal is to ensure that talents and skills are closely aligned with the evolving needs of EXL's clients.
“We need to ensure that our talents and skills are closely aligned with the evolving needs of our customers,” an EXL representative told the WSJ. “This adjustment involves a combination of re-evaluating existing roles while bringing in top talent with expertise in data and AI.”
EXL provides data analytics and digital solutions services and has hired 22,000 people since the end of 2020. However, costs have increased along with headcount and some contracts have dried up. The company has faced a tougher macroeconomic environment, with companies less willing to invest in non-core IT projects, people familiar with the matter told the WSJ.
In its most recent quarter, EXL's analytics arm reported revenue of $182 million, up 6.2% from a year earlier, but was “offset” by a decline marketing analyses, according to financial director Maurizio Nicolelli.