The Reserve Bank of India today released a set of Frequently Asked Questions (FAQs) to provide customers with comprehensive information on Paytm Payments Bank's business restrictions. A significant number of users rely on Paytm Payments Bank wallet for various transactions including bill payments, mobile recharges, FASTag account recharges and peer-to-peer money transfers.

Here are some FAQs about Paytm Payments Bank Wallet issued by Reserve Bank of India:

I have a wallet with Paytm Payments Bank. Can I continue to use funds from this wallet after March 15, 2024?

Yes. You can continue to use, withdraw or transfer the funds to another wallet or bank account until the available balance in the wallet is reached. However, the KYC minimum value wallets can only be used for merchant payments.

I have a wallet with Paytm Payments Bank. Can I load or transfer money to this wallet after March 15, 2024? Can I receive money from someone else to this wallet after March 15, 2024?

No. After March 15, 2024, you will no longer be able to load or transfer funds to the Wallet or receive credits other than cashbacks or refunds to this Wallet.

I have a cashback due in my wallet with Paytm Payments Bank. Can I receive this cashback after March 15, 2024?

Yes. Refunds and cashbacks can be credited.

I have a wallet with Paytm Payments Bank. Can I close this wallet and have the remaining balance transferred to my bank account at another bank?

Yes. For full KYC wallets, you can contact Paytm Payments Bank or use their banking app to close your wallet and transfer the balance to an account at another bank. For KYC wallets with a minimum amount2, you can use the available balance or request a refund.