Microsoft co-founder Bill Gates visited India in March 2023. During the trip he met the country’s Prime Minister Narendra Modi, the chairman of several business groups such as Anand Mahindra of Mahindra Group, Rishad Premji of Wipro, Nithin and Nikhil Kamath Zerodha, sports personalities such as Sachin Tendulkar, politician and several social workers in the country.

During his trip to India, the Microsoft co-founder also met several social workers whom he spoke and reported on extensively while also reporting on his visit to India. Among the numerous articles he published on the social workers, he reported on a woman named Kusuma K who worked in her local post office in Bangalore. Gates called Kusuma “an incredible force for change” in his LinkedIn post he published two days ago.

“I met an incredible force for change on my trip to India: Kusuma K, a remarkable young woman who is creating miracles in her local postal department,” he wrote, adding, “India has been at the forefront of developing digital public infrastructure to… to accelerate inclusive financial development.” This will enable branch postmasters like Kusuma K to use smartphone devices and biometrics to offer banking services to customers across India,” writes Bill Gates.

“It not only offers integrated financial services; She brings hope and financial support to her community,” Gates added.

The billionaire also shared a picture of Kusuma K with a link to a video of the Bangalore branch postmaster speaking about the impact of digital banking in her community.

India Post Payments Bank provides digital banking services such as cash withdrawals, deposits, remittances and utility payments to 70 million people and counting, according to the Gates Foundation website.

India has been at the forefront of developing its digital public infrastructure, enabling the public and private sectors to offer a range of secure and instantaneous paperless and cashless services, accessible from anywhere in the country. This allows people to access digital banking without giving up their daily wages and increase their savings over time.