India: fake call center betrayed by breakfast ordered at dawn

A fake call center in India that scammed Australian bank customers was arrested last month after being double-crossed by too many breakfast orders, AFP had told Bombay police on Monday.

The call center houses several dozen operators who are not allowed to leave their premises, located along Rajodi beach outside India’s financial capital, Bombay, for fear of exposure.

But police were alerted to multiple breakfast orders placed at a nearby restaurant, starting at 4am.

“The resort is full of tourists on weekends but almost deserted all the time,” said police officer Suhas Bavche, “Orders of 50 to 60 tea and breakfasts made so early for several days raised our suspicions and we began to monitor them covertly. place”.

On the evening of April 11, the police finally conducted a search of the one-story building, which was equipped with 60 workstations. The owner and 47 operators were arrested.

They have been charged with impersonation, fraud and fraud under India’s Information Technology Act.

The authorities have started a thorough check of the computer. The investigation revealed that the young operators had been trained to communicate with unsuspecting bank customers in Australia.

They extracted sensitive personal data and security information, including passwords, which they provided to their managers via email, Bavche said.

“That must be the tip of the iceberg. We are investigating the international relations of this racket,” the police added.

According to him, such fake call centers operate across the country and are regularly dismantled before being rebuilt.

Garfield Woolery

"Award-winning travel lover. Coffee specialist. Zombie guru. Twitter fan. Friendly social media nerd. Music fanatic."

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