Delhi’s Indira Gandhi International Airport (IGI) has been voted the best airport in India and South Asia for the fourth year in a row at the Skytrax World Airport Awards, according to an official statement released on Friday. The airport has also increased its overall ranking from 45th place last year to 37th, the GMR statement said, adding that it is the only Indian airport to be included in the top 50 global airports.

The airport managed by GMR Infra has also been declared the “cleanest airport” in India and South Asia, he added. “All the staff, stakeholders and partners working at the airport have made Delhi Airport the best airport in India and South Asia with their consistent resilience, focus and dedication. Customer focus,” said Videh Jaipuriar, CEO of Delhi International Airport Ltd ( DIAL) , a consortium led by GMR Infrastructure Limited. Delhi Airport has always set new benchmarks in providing the best airport experience to all its passengers and will continue to do so, he said.

The Skytrax World Airport Awards are based on the annual Airport Customer Satisfaction Survey, which assesses customer service and amenities at 500 airports, according to the release. The survey questionnaire was completed by more than 100 nationalities of airport customers over a nine-month period, from September 2021 to May 2022. This questionnaire assesses customer experience through key performance indicators of airport services and products, including check-in, arrival, transfer, shopping, security, immigration and departure, he added.

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